“Can you repeat everything?”
A fragmented history forces customers to explain the same issue again.
Omnichannel support with AI
Every customer gets in.
Every customer gets in.
Nothing gets lost in the handoff.
Chat, WhatsApp and email reach the same queue. Ava resolves repetitive requests, hands off with context, and your team tracks tickets, SLA, CSAT and knowledge without switching tools.
No lock-inAssisted migrationPT · EN · ESNo lock-in
OMNIDESK · LIVE
Queue
Ana · WhatsApp
Leo · Chat
Maya · E-mail
Noah · Portal
#2048 · PRIORIDADE ALTASLA 00:08
I need to change my delivery address.
Ava found the order and requested secure confirmation.
Handed to Julia with the full history.
Context
92
Support health
SLA EM DIA◉ WHATSAPP · CONECTADO
↳ AVA → JÚLIA · CONTEXTO OK
The cost of fragmentation
The conversation changes channels. The customer should not start over.
When each channel lives in a separate dashboard, the team loses context, deadlines and ownership — and the customer notices.
SLA only in theory
Without a clock, priority and owner, urgency becomes a forgotten tab.
Good answers do not scale
The solution stays in someone's head and never becomes an article, macro or AI answer.
An operation, not another inbox
From the first hello to resolution, in the same history.
Fragmented support
- One login and queue per channel
- Handoffs erase context
- SLA checked manually
- Reports assembled in spreadsheets
- Articles disconnected from conversations
OmniDeskSuite
- One queue for chat, WhatsApp and email
- Handoff with summary and history
- Visible SLA, priority, ticket and owner
- Ready-to-use CSAT and reports
- Help center and Ava share the same knowledge
Connected channels
Customers choose the channel. You keep control.
Every reply returns through the original channel, linked to the right contact and history.
◉
Messages reach the queue with assignment, notes and replies through the connected number.
✉
Aliases receive and reply while preserving subject, contact and attachments in the ticket.
⌁
Website chat
A lightweight widget captures the conversation and recognizes the same person when they return.
AI and team in the same queue
Ava resolves. Your team steps in where it matters.
Automation works within visible limits. When it hands off, the person receives context, intent and next steps.
Resolution with reviewed knowledge
Ava searches published articles, replies, creates a ticket when needed and stops when quota or policy requires a person.
24/7TRIAGE
1HISTORY
0CONTEXT LOST
Commitments the team can see
Queues, priority, owners, internal notes, forms, SLA clocks and satisfaction surveys organize the real operation.
↗VISIBLE RISK
✓CLEAR OWNER
★CSAT
Self-service that learns from operations
Help center, portal and team speak the same language.
Publish articles by language, offer a secure ticket portal and turn recurring resolutions into drafts for review. Nothing becomes public by itself.
Help center
Published articles by language and intelligent search.
Customer portal
Tickets and replies through a secure passwordless link.
Knowledge Builder
Resolved conversations become suggestions, always as drafts.
Reports
Volume, backlog, SLA, CSAT, team, AI and articles.
Switch without erasing your history
Zendesk or Intercom imports can pause and resume.
Contacts, conversations, authors, attachments, collections and articles preserve dates. Migration prevents duplicates, shows conflicts and keeps every article as a draft until you review it.
Zendesk
Intercom
OmniDeskSuite
Your AI team
The AI team that works for you
Each agent is a specialist virtual employee: it sets things up, keeps you informed, monitors and brings sales and market intelligence to your business. Orion coordinates the team and Zion is with you day to day.
Orion
Team Coordinator
Agency director: understands the goal, breaks down the problem, brings in the right specialists and consolidates the result into an executive plan.
Zion
Onboarding Concierge
An extraterrestrial robot that masters technology, AI and AutoAgency: the customer's companion and concierge inside the app — guides you, checks your account, walks you through onboarding and routes missions with context.
Ava
24/7 Virtual Agent
The single assistant for WhatsApp and the widget. Answers 24/7 using the customer's knowledge base (PDFs, docs, websites). Hands off to a human when the lead heats up.
Plans that grow with the operation
Start complete. Expand seats and AI when needed.
Every plan includes channels, tickets, SLA, CSAT, help center, portal, reports and migration. No lock-in.
Start
{{price:suite_desk:monthly|consulte o valor}}/month
For structuring your first support team.
- 3 agents
- 500 AI resolutions/month
- Complete product
Growth
{{price:suite_desk_growth:monthly|consulte o valor}}/month
For teams with volume and divided responsibilities.
- 10 agents
- 2,000 AI resolutions/month
- Complete product
Scale
{{price:suite_desk_scale:monthly|consulte o valor}}/month
For larger operations with unlimited agents.
- Unlimited agents
- 6,000 AI resolutions/month
- Complete product
FAQ
Before you put the queue in motion.
Do I need to switch every channel at once?
No. Connect one channel, test the flow and add the others without losing the history already created.
Does Ava reply without control?
No. You choose channels, instructions, published knowledge, quota and when to hand off to a person.
Do imported articles become public?
Never automatically. Every imported article is a draft and each language is published only after your review.
Am I locked into a contract?
No lock-in: cancel whenever you want. Activation and billing details are clearly shown on the product page inside AutoAgencia.
Can I change plans?
Yes. The change reuses the same subscription and preserves data, team and configuration.
Where do the help center and portal live?
On autoagencia.io or the customer's own domain. omnidesksuite.com presents the brand and hosts no product functionality.
Your support already has channels. Now give them an operation.
See all three plans and limits inside AutoAgencia — where the product, checkout and support actually live.
Open product page →